Cookie Policy
Last updated: July 15, 2026
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide useful information to website owners.
VylioPass uses cookies and similar technologies (collectively, "Cookies") to operate our Platform, analyze usage, and personalize your experience.
2. Types of Cookies We Use
We use the following categories of Cookies:
2.1 Strictly Necessary Cookies
These Cookies are essential for the Platform to function properly. They enable core features such as security, authentication, session management, and access control. You cannot opt out of these Cookies without affecting Platform functionality.
- Session Cookies: Maintain your session while you navigate the Platform
- Authentication Cookies: Keep you logged in and verify your identity
- Security Cookies: Detect and prevent fraudulent activity
- CSRF Tokens: Protect against cross-site request forgery attacks
2.2 Performance & Analytics Cookies
These Cookies collect information about how you use the Platform, such as which pages you visit most often and whether you encounter any errors. They help us improve how the Platform works.
- Google Analytics: Tracks page views, user behavior, and conversion metrics
- Sentry: Captures error reports and performance metrics
- Custom Analytics: Tracks event creation, ticket sales, and checkout flows
2.3 Functional Cookies
These Cookies allow the Platform to remember choices you make (such as your language, region, or currency) and provide enhanced, personalized features.
- Locale Preferences: Remember your language and regional settings
- Currency Preferences: Remember your preferred currency for ticket prices
- Theme Preferences: Remember your light/dark mode preference
2.4 Marketing & Advertising Cookies
These Cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
- Google Ads: Track conversions from advertising campaigns
- Meta Pixel: Track conversions from Facebook/Instagram ads
- LinkedIn Insight Tag: Track conversions from LinkedIn campaigns
2.5 Third-Party Cookies
Some Cookies are placed by third-party services that appear on our pages. We do not control the dissemination of these Cookies. You should check the relevant third party's website for more information about their Cookies.
- Stripe: Payment processing and fraud prevention
- Google reCAPTCHA: Bot protection on forms
- Cloudflare: CDN and security services
3. Cookie Consent
When you first visit VylioPass, you will see a cookie banner asking for your consent to set non-essential Cookies. You can:
- Accept All: Allow all categories of Cookies
- Reject All: Only allow strictly necessary Cookies
- Customize: Choose which categories of Cookies to allow
You can change your Cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
4. Managing Cookies in Your Browser
Most web browsers allow you to control Cookies through their settings. You can:
- View what Cookies are stored and delete them individually
- Block third-party Cookies
- Block all Cookies
- Delete all Cookies when you close your browser
Please note that if you block or delete Cookies, some features of the Platform may not work properly.
For more information on managing Cookies in your browser, visit:
5. Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and we do not currently respond to "Do Not Track" signals.
However, you can opt out of tracking Cookies through our Cookie Consent Manager or by adjusting your browser settings.
6. Cookie Retention
Cookies are stored on your device for different periods:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
The specific retention period for each Cookie is listed in our Cookie Consent Manager.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes, we will update the "Last updated" date at the top of this page.
If we make material changes, we will provide notice by posting the updated policy on our Platform and, where required, seeking your consent.
8. Contact Us
If you have questions about our use of Cookies, please contact us:
- Email: privacy@vyliopass.com
- Address: VylioPass Systems LLC, Dubai Internet City, Dubai, United Arab Emirates
Related: Terms of Service · Privacy Policy · GDPR Compliance · Security